Refund Policy

Last updated: September 2026 · This page is available in English only.

1. Try the full product before you pay

FB Extractor Pro has a permanently free tier that is not a time-limited trial. It includes every feature of the paid plan — group extraction, member extraction, detailed member information, and both CSV and XLSX export. The only difference is volume: the free tier extracts up to 50 groups and 200 members per run, while Pro removes those limits.

This means you can confirm the extension works for your Facebook account, your groups, and your workflow before spending anything. We ask you to do exactly that, because it is the reason we do not operate a separate refund window.

2. There is nothing to cancel

Pro is not a recurring subscription. Each payment buys a fixed period — one month or one year — which simply runs out at the end. Nothing renews automatically, no payment method is kept on file, and you are never charged a second time unless you choose to pay again. There is no cancellation step, no notice period and no cancellation fee, because there is no standing charge to stop.

Your dashboard shows the date your access ends. To keep Pro past that date, pay for another period: access is extended from your current end date rather than from the day you pay, so paying early never costs you the days you have left.

3. Refunds

Because the free tier lets you evaluate the complete product beforehand, we do not offer a routine refund window on payments that have already been taken. A payment buys a period that starts immediately, and that charge is generally final.

This is a statement of our own practice, not a limitation of your legal rights, and it is not the last word on the matter — see the next section.

4. How refunds are actually decided

There is no third-party reseller deciding this on our behalf and no separate buyer terms to read: a refund request is read and answered by us. Where mandatory consumer protection law gives you a right of withdrawal or a refund, that law applies regardless of anything stated on this page.

In short: we do not promise refunds, but we do not pretend that they never happen. If you were charged in error, charged twice, or the extension does not work as described, contact us first — see below — and we will help sort it out rather than send you to your bank.

5. Failed or duplicate charges

If you paid twice for the same period, or a payment confirmed without your access being upgraded, that is a mistake on our side and we will put it right. Email us with the transaction hash or payment reference from your receipt.

6. Contact

Questions about billing, cancellation, or a specific charge? Email support@fbextractor.com. Please include the invoice number from your receipt so we can find the payment quickly.

FB Extractor Pro is operated by Anton Prokopets, Ukraine. See our Terms of Use for the full agreement.